WP Outage – Update 1

Yesterday, from 4:40pm to about 5:10pm (eastern) was inaccessible due to a power issue at the Rackspace data center. Rackspace is still investigating the exact cause, but they current state that it was the “result of a range of power infrastructure issues.” If more details become available that might be of interest to WP customers, we will post them here.

For those curious about a contingency plan in the event of an unrecoverable disaster at the Rackspace data center, we do have one. We have a backup server at a data center in a different part of the country, ready to be activated. Although it only takes a few minutes to divert web traffic to the backup server, the decision to do so is a little more complicated, mostly due to data synchronization issues. If we have reason to think the main servers will be inaccessible for a critical length of time, we would probably decide to promote the backup server to be the main server. At that point, a communication email would be sent to all WP users letting them know of the implications.

Again, we apologize for any inconvenience this outage may have caused. We’ll post more info if we think it will be of interest to you.

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