WorshipPlanning.com Support Center
We are excited to introduce our new Customer Support site that is designed with one major objective in mind:
Answering your questions quickly.
So, what’s so new and great about this new support site? I’m so glad you asked. Since it’s all about quick answers, let me dive right in:
- The interface is more streamline and intuitive
- It is much easier for us to post updated information, thus promoting fresh and up-to-date content.
- We’ve updated all the articles to be current with the existing features in WP. Articles include knowledge base entries, FAQs, and video tutorials.
- For many articles, WorshipPlanning.com users can post comments.
- When you access the site from WorshipPlanning.com (by clicking on the “support” link once you’ve logged in), the system knows you from your WP account, thus making it easier to submit a support request.
- You can easily track the status of your support requests.
We plan on adding much more content to the site over the next few weeks, including more video tutorials. And, we are investigating some great options that will allow even tighter integration with the main WorshipPlanning.com site.
Feel free to check it out at: http://support.worshipplanning.com. We welcome your feedback on the new site! Feel free to post a comment here or submit a request.
We are excited to announce the winner of our Christmas Song Contest we recently held!
Josh Cuthbertson was the one that won the most points and therefore won a free iPod Touch! Congratulations, Josh! We would like to say a HUGE thanks to everyone that participated. It was a lot of fun.
In case you’re curious, here is the correct order of most sung Christmas songs in 2010 within WorshipPlanning.com:
- Joy To the World
- O Come all ye Faithful / O Come Let Us Adore Him
- Angels We Have Heard on High
- Silent Night
- O Come O Come Emmanuel
- O Holy Night
- Hark the Herald Angels Sing
- What Child is This
- The First Noel
- O Little Town of Bethlehem
- Away in a Manger
- Jesus Messiah
- Go Tell It On the Mountain
We can imagine volunteers all over the world cheering for joy when they discover this new feature. Serving Preference is a simple feature that might only take you a week to wonder how you ever ran your ministry without it. The idea: allow volunteers to tell you when (and possibly even how) they would like to serve. Currently in WP, Helpers can block out days they cannot serve. But if there are days they prefer to serve…well…they’re out of luck, unless they email you, call you, or send you smoke signals.
With our new Serving Preference feature, your team members can select which days they prefer to serve, and optionally the role in which they wish to serve, right on the MyWP calendar. This window is accessed by simply clicking on a date in their MyWP calendar.
Team leaders can then see all serving preferences right on the People Scheduling page. It looks similar to an actual assignment, but is in a special “Serving Preference” section of the assignments. Simply click the blue check mark to schedule the person as they prefer.
One last thing to note is that Serving Preference is a Team setting, and is disabled by default for existing teams. To enable it, login to WP and click People >> Teams >> desired team >> Settings tab.
What’s that under the Christmas tree? There, way in the back, under all the brown needles. It’s one last gift, looking for a home. In fact, it’s a new iPod Touch 8GB that we’d like to give away to one lucky person. But rather than just randomly draw a person’s name out of a virtual hat, we’d like your Christmas music experience play a factor.
Enter the Christmas Songs 2010 Contest. We’ve analyzed the WorshipPlanning.com data and created a list of the 14 most-performed Christmas songs for this past season. Your job is to order the list from most-performed to least-performed. The person with the most matches to the correct order (from our data) wins the iPod Touch! Oh, and if you tweet about it using our Twitter link, and “Like” the WorshipPlanning.com Facebook page, you can earn a couple of bonus matches to help improve your chances of winning!
Contest ends on January 25th. Good luck!
We wanted to take a moment to wish you a joyful and Christ-centered Christmas. When you are called to shepherd a meaningful Christmas for others (in whatever capacity you serve), it is often a challenge to slow down enough to hear what the Spirit has to say to you. Our prayer for you is that you and your team experience the same meaning of Christmas that you help bring to others.
Serving with you,
-the worshipplanning.com team
The Worship Wire monthly newsletter will be your complete guide to what is going on with WorshipPlanning.com…all in one single place: your inbox! We’ll also cover other topics like helpful tips, relevant survey polls, and give-aways from time-to-time.
Head over to the Worship Wire page to get signed up: http://worshipplanning.com/worshipwire
On October 27th (at 9pm EST), we have a real treat for you. Tommy Walker will be our first guest of a new webinar series we are starting. He will be speaking about a topic that affects nearly everyone, across all vocations: burn out. If you are a worship leader that’s in it for the long haul, you won’t want to miss the principles he has found important to avoiding burn out.
Tommy has led worship for 20 years at Christian Assembly in Los Angeles and has over 100 songs currently being tracked by CCLI. While this is very impressive, he says his greatest achievement is “to be found being faithful to His God, his family and his local church.” I suspect we’ll learn that having our priorities right plays no small role in using God’s gifts to their full potential.
It really is an honor to have Tommy as our guess. Please join us! There is no cost to you. In fact, all attendees will have the opportunity to download one of Tommy’s songs for free at the end of the webinar, as a thank you for being a part of this special event.
Register at one of these links (not required, but helpful for us):
To attend without registering, you have these options:
- Listen over the Internet – http://j.mp/clB6tW
- Dial-in by phone – 724-444-7444 (Call ID: 89043)
To learn more about Tommy and his music, check out http://tommywalker.net
Version 3.9.4 of WorshipPlanning.com is now live, and we can’t lie to you -it was really fun to develop. But we think you’ll have even more fun using it. Let’s dive right in:
This feature has been requested by several churches, and it won’t take you long to figure out why. With the MP3 transposer, you can change the key of an MP3 so that your musicians can hear the song in the key they will be performing it, while maintaining the original tempo of the song. To try this out, Planners can log in to their account, browser to Library >> Files tab, and click the transpose icon next to the MP3 they want to transpose. The steps are easy, though it could take a minute or two for the new file to be generated.
Over the next few weeks, we’ll integrate it with other parts of the website. Feel free to give us your suggestions via the Feedback page on the site!
PDF Setlist Builder
Also know as “PDF Concatenator”, “PDF Combiner”, and the more ambitious “Virtual Music Stand”, this feature allows you to build a single PDF from the PDFs and lyrics of songs scheduled to be performed at a service. You can select which details to include, and what the order should be. And in a few seconds, a PDF is ready for you to download or email to yourself. Why would you want this? Well, our main goal was to develop a “budget-minded” electronic music stand that would work with your iPad (and other future tablets). The iBooks app on the iPad lets you flip through PDF files using finger swipes much like how you would with real pieces of paper. So imagine setting your tablet on your music stand and using it instead of sheet music. With this PDF combining tool, you can do that. There is even a USB foot petal device on the market that will let you turn the pages with no hands (http://bit.ly/cqpJGC).
The current version of the iPad OS requires a couple of steps for iBooks to read and store the PDF (we provide instructions each time you use the PDF builder). But the next version of iOS for the iPad will make it very simple.
Songbook/Worship-Flow Sharing via Facebook and Twitter
Of course, it is super easy to share worship flow plans and songbooks with others in your WorshipPlanning.com account. But what if you want others on the Internet to have a look? Maybe you want their feedback? Or maybe it is a special guest at your church that needs to see that info? That’s why we’ve create a special page that, if you permit, allows people to access songbooks and worship flow lists via Twitter, Facebook, and a few other social media sites. But don’t worry. Only general info about the song and worship flow are shared (nothing copyrighted), and you can unshare at any time. Just look for the universal green “share” icon in your Planner account to start sharing.
Congratulation to Dan Johnson and Melynda! Each were randomly selected as winners of the Essential Vocals Warm-Up CDs.
Thanks to all that participated! And be sure to check out the great comments everyone posted. Maybe you’ll find a useful tip!